Kuberg Electric Bikes offers an enticing range of electric motorcycles, backed by a warranty that provides peace of mind to customers. However, understanding how to initiate a warranty claim is essential for those rare instances when issues arise. In this article, we will guide you through the process of starting a warranty claim with Kuberg.
Before proceeding with a warranty claim, it's crucial to thoroughly review the terms and conditions outlined in Kuberg's warranty policy. Take note of the warranty duration, any conditions that may void the warranty, and the specific components covered.
Step 2: Identify the Issue:
If you encounter a problem with your Kuberg electric bike during the warranty period, identify the specific issue. Ensure that the problem falls within the scope of the warranty coverage, considering factors such as defects in materials and workmanship.
Warranties are limited to repair and/or replacement of bike and/or parts found by Kuberg to be defective, at the sole discretion of Kuberg. Kuberg Limited/Extended Warranty do not cover or apply to the following:
- normal wear and tear
- damage, failure and/or loss caused by accident, shipping, misuse, or neglect
- damage due to improper transportation
- exceeding the weight limit of vehicle
- use by operator not specified in the age range vehicle was designed for
- abuse and/or failure to follow instructions or warnings as stated in the applicable owner’s manual or other printed materials provided with the product
- damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, speed competition, inappropriate off-road use, acrobatics, trick riding or other similar activities, or in any other manner for which such products were not specifically designed.
Step 3: Contact the Selling Retailer:
Kuberg emphasizes that warranty claims must be initiated through the original selling retailer. Reach out to the retailer from whom you purchased the electric bike and inform them about the issue. Provide details about the problem, and be ready to present proof of purchase.
Step 4: Document the Defect:
To strengthen your warranty claim, document the defect or issue with your Kuberg motorcycle. Take clear pictures or videos that clearly illustrate the problem. This visual evidence will be helpful during the warranty claim process.
Step 5: Prepare Proof of Purchase:
Before Kuberg approves any warranty claim, the original owner must provide proof of purchase. Ensure you have a copy of your purchase receipt or any other relevant documentation that validates your ownership of the product.
Step 6: Follow the Timeline:
Kuberg specifies that warranty claims must be made within a certain timeframe after discovering the defect – ten (10) days. It's essential to adhere to this timeline to ensure the smooth processing of your claim.
Step 7: Be Transparent:
When communicating with the selling retailer or Kuberg, be transparent about the usage, maintenance, and any modifications made to the electric bike. Failure to follow instructions or unauthorized alterations may void the warranty, so honesty is key.
Step 8: Await Approval and Resolution:
Once you've submitted your warranty claim, await approval from Kuberg. The company has the option to replace, repair, or compensate the original owner based on the warranty terms. Kuberg will communicate the resolution and the next steps in the process.
For details information about Kuberg's warranty, click here: Kuberg Warranty Information
Starting a warranty claim with Kuberg Electric Bikes involves a straightforward process, but it's crucial to follow the outlined steps and provide all necessary information. By adhering to the warranty terms and cooperating with the selling retailer, you can ensure a smooth resolution to any issues encountered with your Kuberg electric motorcycle.
If you are ever unsure whether your issue is covered by the warranty, you should contact Kuberg directly. Kuberg and dealers will be happy to answer any questions and help you get your bike back up and running as soon as possible.