Shipping policy

  1. Order Processing Time:

    • All orders are processed within 3 business days (excluding weekends and holidays) after receiving full payment.
    • Order processing times may vary during peak seasons. We will notify customers of any significant delays in processing their orders.

  2. Shipping Methods:

    • We offer shipping through reliable carriers to ensure timely and secure delivery of your orders.
    • The available shipping methods and carriers will be displayed during the checkout process.
    • Customers can choose their preferred shipping method based on availability and estimated delivery times.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method of the order.
    • The shipping cost will be displayed during the checkout process before finalizing the order.

  4. Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
    • You can track the status and location of your package using the provided tracking number and the carrier's website or tracking portal.

  5. Shipment Delays:

    • MountainMotos is not responsible for any delays caused by unforeseen circumstances, including weather conditions, natural disasters, or carrier delays.
    • We will make reasonable efforts to inform customers of any significant delays and work towards resolving the issue promptly.

  6. Shipping Address:

    • Customers are responsible for providing accurate and complete shipping addresses at the time of order placement.
    • Please double-check your shipping address before finalizing the order. MountainMotos is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  7. Lost or Damaged Shipments:

    • In the event of a lost or damaged shipment, please contact our customer support team as soon as possible.
    • We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our abilities.
    • MountainMotos is not liable for any lost or damaged shipments but will provide assistance in filing claims with the carrier if necessary.

  8. Split Shipments:

    • In some cases, orders may be shipped in multiple packages to ensure efficient delivery.
    • Customers will receive separate shipping confirmations and tracking numbers for each package.