Refund policy

Thank you for shopping with MountainMotos. We want you to be completely satisfied with your purchase. If you need to return a product, please review the following guidelines:

Return Period:
Products must be returned within 30 days from the date of delivery.

Eligibility:
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Return process:
To initiate a return, please contact our customer support team at support@mountainmotos.com within the return period.
Provide your order details and reason for the return.
Our customer support will guide you through the return process and provide a return authorization if necessary.

Return shipping:
Customers are responsible for the cost of return shipping, unless otherwise specified.
We recommend using a trackable shipping method and insuring the package for the full value of the returned items.

Refund or exchange:
Once we receive and inspect the returned items, we will process a refund or offer an exchange as per your preference.
Refunds will be issued using the original payment method, and the processing time may vary.
If an exchange is requested, we will ship the replacement item(s) once the returned items are received.

Restocking fee:
A restocking fee of 5% may apply to returned items. This fee will be deducted from the refund amount.

Condition of returned items:
Returned items must be in an undamaged and resalable condition.
We reserve the right to refuse a refund or exchange if the items are not returned in the specified condition.

Lost or damaged shipments:
Mountainmotos is not liable for lost or damaged shipments during the return process.
Customers are responsible for securely packaging the returned items and selecting a reliable shipping method.
In the event of a lost or damaged shipment, refund processing may be delayed or denied.

Customer responsibilities:
Customers are responsible for securely packaging the returned items to prevent any damage during transit.
Please include all accessories, documentation, and original packaging when returning the product.

Contact information:
If you have any questions or need assistance with a return, please contact our customer support team at support@mountainmotos.com or (801) 448-6312

Please note that this return policy is subject to change without prior notice. Please review our website for the most up-to-date policy.